Engage and retain customers on every channel
Gain deeper insights into customer preferences, personalizing their experiences, and rewarding their loyalty, thereby fostering enduring relationships that fuel business growth.
Retailers must engage customers rapidly and efficiently across channels to stay competitive. Strategies like personalized marketing campaigns, real-time inventory visibility, and unified customer profiles enable targeted promotions, consistent experiences, and effortless transitions between online and offline touchpoints. These strategies are crucial to foster customer loyalty, drive conversions, and maximize revenue.
Why Orisha Retail Chains for Customer Engagement?
Orisha Retail Chains’ Customer Engagement solutions provide retailers and brands with comprehensive tools to maximize customer engagement across all channels. Whether in-store or online, our solutions facilitate deeper customer interactions and cultivate enduring loyalty.
| Optimize customer acquisition costs |
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by providing more personalized interactions and offerings across channels fueled by advanced clienteling capabilities. |
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Know customers better
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by leveraging real-time, consolidated customer data across all channels for enhanced engagement and personalization. |
Reduce customer churn
by delivering tailored promotions and benefits to existing customers, fostering loyalty and encouraging repeat purchases.
| Improve store associates’ experience |
by equipping them with advanced tools that enable them to deliver exceptional customer service consistently.
Put customers at the center
By putting the customer first, retailers and brands prioritize their needs and expectations, fostering loyalty and repeat business. This customer-centric strategy can increase satisfaction, improve brand’s reputation and drive new sales and profitability.
Building long-term customer loyalty
Improved customer data quality
Ensure superior customer data at the POS by leveraging API and connectors with data quality solutions.
Unified customer view
Unlock true personalization by leveraging real-time customer data across all channels.
Guided selling
Guarantee customers consistently locate their desired products and prevent lost sales through real-time stock visibility across all locations.
Advanced promotions engine
Boost customer satisfaction supporting a variety of discount and promotion types and advanced application rules.
Flexible loyalty programs
Motivate customers with appealing incentives that foster repeat purchases and enhance brand loyalty.
Customer surveys
Gain valuable insights into customer experiences through post-sale surveys conducted at the point of sale.
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Featured customers
SMCP reinforces its premium shopping experience
We chose Openbravo because of its modular, cloud-based technology and its broad unified commerce coverage. We are betting on a fast-growing company that offers us a true strategic partnership. With a strong focus on the future, we believe that the Openbravo solution will give us agility to innovate for our customers and achieve our business objectives.
Marie-Caroline Bénézet
Director of Operations and Transformation at SMCP
Featured customers
Miniso modernizes its store shopping experience
Implementing Openbravo POS in our stores is an important step in modernizing our shopping experience for customers and employees while preparing us for the expected growth in the coming years.
Ana Rivera
General Manager of Miniso Spain
Complete SaaS B2C, D2C and B2B unified commerce portfolio
Our modular and easy-to-integrate B2C, D2C, and B2B offerings enhance commerce agility, foster innovation, and ensure real-time data flow for optimal efficiency and superior customer experiences. Discover the transformative potential of our solutions today.
Stores & Digital Commerce
Provide great experiences both in-store, online and across channels, supported by effective commerce operations.
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Customer Engagement
Know better your customers, personalize their experience and reward loyalty, fostering enduring relationships that drive business growth
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Order Management
Streamline order preparation from stores and warehouses, with greater flexibility and optimized fulfillment costs.
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Inventory Management
Execute real-time inventory operations efficiently, minimizing costs and increasing stock visibility across all locations.
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Merchandise Management
Achieve faster introductions and analyze in detail the success of your merchandising strategies.
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Reporting and Analytics
Improve visibility and decision-making with access to detailed customers, sales, and stock reports and dashboards.
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ReCommerce
Advance your circular commerce strategies promoting sustainability and connecting more with eco-conscious customers.
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Wholesale
Reach more customers, boost revenue, and simplify processes with a modern approach to B2B commerce.
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Franchise
Experience seamless franchise management through operational efficiency and data control.
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