Streamline order management
Enhance your retail operations with our comprehensive order management solutions, designed to optimize efficiency, reduce errors, and boost customer satisfaction.
According to Gartner more than 50% of all online orders from retailers with a unified commerce strategy are fulfilled from their stores.
Why Orisha Retail Chains for Order Management?
Orisha Retail Chains’ Order Management solutions are designed to accommodate an extensive variety of order management scenarios. Catering to B2C, D2C, or B2B operations, both in-store and online, our solutions enhance the efficiency of your order preparation and delivery workflows. This reduces errors and optimizes costs, leading to tangible, measurable improvements in your operations.
Increase order fulfillment rate
by automating the whole process from order taking to order processing and delivery.
Increase overall stock efficiency
by considering all available stock across all stores and warehouses for the preparation process.
Reduce order fulfillment costs
by implementing fulfillment rules that select the best preparation locations, aligned with your business objectives.
Decrease order cancellation rate
by ensuring accurate and prompt fulfillment of customer orders.
Guarantee enhanced flexibility and profitability in fulfillment
In the ever-evolving retail landscape, flexibility in fulfillment isn’t merely desirable, it’s imperative. Customers demand diverse options tailored to their unique needs and preferences. Retailers must rise to this challenge while safeguarding profitability.
Provide a seamless return experience
Customers want hassle-free, convenient return options tailored to their specific needs. Retailers must match these expectations by transforming possible obstacles into opportunities for client satisfaction and loyalty.
Achieving profitable customer-centric order management
In-store and online B2C, D2C and B2B order management
Efficiently handle orders for a diverse range of customers across numerous scenarios, including Click & Collect, Ship from Store, eReservations, and more.
Diverse fulfillment methods
Effectively accommodate various options such as in-store pickup, curbside pickup, and shipping from store or warehouse.
Advanced web order fulfilment logic
Use flexible rules for the selection of optimal fulfillment locations, ensuring efficient order processing and timely deliveries.
Effective store and warehouse fulfillment
Equip your physical stores and warehouses with the essential tools to transform into high-performing fulfillment hubs.
Flexible and managed return process
Facilitate a smooth return process for customers and associates overseeing return management.
Real-time integrations
Effortlessly connect with systems such as eCommerce platforms, ERP solutions, and logistic providers for efficient end-to-end order management execution.
Explore our Order Management offerings
Featured customers
Colvin achieves real-time stock view and full order traceability
Thanks to the adoption of Openbravo WMS, the percentage of product loss has been reduced by almost half and traceability has allowed us to enhance the customer experience, since we can know at what exact point in the order process we may have failed.
Mònica Miró Robira
Former Head of Global Operations and CX of Colvin
Featured customers
Deporvillage cuts down on stock-outs and shipping issues
Deporvillage, a leading European online sports goods retailer part of the JD Sports group, ensures a smoother shopping experience and superior customer service by enhancing its stock visibility and streamlining order management.
Featured customers
Rolcar enhances stock management in all repair shops
Openbravo has allowed us to have better knowledge of the sales performance of our products and of our customers, as well as improving the inventory processes in our repair shops. This combination has helped us be more competitive in our market.
Victor Manuel López
President and General Director of Administration and Finance at Rolcar
Complete SaaS B2C, D2C and B2B unified commerce portfolio
Our modular and easy-to-integrate B2C, D2C, and B2B offerings enhance commerce agility, foster innovation, and ensure real-time data flow for optimal efficiency and superior customer experiences. Discover the transformative potential of our solutions today.
Stores & Digital Commerce
Provide great experiences both in-store, online and across channels, supported by effective commerce operations.
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Customer Engagement
Know better your customers, personalize their experience and reward loyalty, fostering enduring relationships that drive business growth
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Order Management
Streamline order preparation from stores and warehouses, with greater flexibility and optimized fulfillment costs.
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Inventory Management
Achieve effective real-time execution of inventory operations, minimizing costs and increasing stock visibility across all locations.
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Merchandise Management
Achieve faster introductions and analyze in detail the success of your merchandising strategies.
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Reporting and Analytics
Improve visibility and decision-making with access to detailed customers, sales, and stock reports and dashboards.
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ReCommerce
Advance your circular commerce strategies promoting sustainability and connecting more with eco-conscious customers.
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Wholesale
Reach more customers, boost revenue, and simplify processes with a modern approach to B2B commerce.
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Franchise
Experience seamless franchise management through operational efficiency and data control.
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